I'm Rodrigo Santos, a Product Designer and Design Leader with over fifteen years of experience designing digital products and services across the finance, healthcare, government, media, and technology sectors.

I specialize in complex enterprise platforms, SaaS products, and service experiences that help people make informed decisions and take action in high-stakes environments. Throughout my career, I have partnered with product managers, engineers, researchers, executives, and clients to transform information-dense challenges into clear, trustworthy, and scalable product experiences.

My work spans the full product lifecycle, from discovery and strategy to design execution, validation, and delivery, helping teams align around a shared vision and bring meaningful products to market. Whether leading initiatives, facilitating cross-functional collaboration, defining product direction and experiences, or crafting detailed workflows, I remain deeply hands-on throughout the design process.

As a systems thinker, I combine research, design craft, and collaboration to uncover opportunities, navigate complexity, and create products that balance user needs, business goals, and technical capacity. Alongside my industry practice, I have conducted advanced research in information design and community systems, exploring how people navigate complexity, make decisions, and build more adaptive futures. This perspective continues to inform how I approach product strategy, service design, and organizational change.